Payment Policy:
Rs.5,000/- per person to confirm the tour participation.
4 weeks (1 month) prior to departure pay the full balance amount.
For the extra services, which are not part of the package, you need to settle it on tour.
The tours are first come first serve basis. However, entry rights are with the organiser.
Cancellation By You:
The lead name on the booking must give notice to cancel the tour in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.
In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;
- Before 30 days from the date of departure | 90% will be refunded - 10% retention
Between 30 - 20 Days | 70% will be refunded - 30% retention
Between 19 - 10 Days | 40% will be refunded -60% retention
Between 9 - 3 Days | 10 % refund - 90% retention
Between 2-0 Days | No refund
# Cancellation percentage will be calculated on the tour package amount
Cancellation due to situations beyond organizers' control, like natural calamities, any kind of unrest.
In those scenarios, the cancellation refund will be on a case-to-case basis.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, and bad weather.
Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy, or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your traveling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation, or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents that occur in or around irresponsible behavior or for any accidents that occur anywhere on properties because of glass, china, or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss, or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your traveling party jointly and individually liable for any damage to the accommodation, furniture, apparatus, or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects, or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your traveling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation or for any facilities/services withdrawn as a result of their action.
If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.
Feedback:
At the end of the tour, please fill out the feedback form to share your experiences with our management team. We are eager to hear both the positive and negative aspects of your journey. Your feedback is invaluable to us, and we are here to listen.